doitung
Basket

Check Your Basket

Item
Total

At Doi Tung Development Project (Doi Tung), our goal is to ensure your complete satisfaction with your purchase. In case of any defect due to the manufacture of Doi Tung’s products, the customer can request for the replacement of such defected products within three (3) calendar days from the date of receipt of products.

Doi Tung reserves the right to refuse the replacement if the following conditions are not met.

  • The package shall be of good condition and the products shall be of the same conditions when Doi Tung delivers them to the customers.
  • Only the defected products purchased on-line through www.doitung.com can be replaced.
  • In replacing the defected products, Doi Tung will refer to the price list on the transaction date that the customer purchased the products through www.doitung.com
  • Doi Tung reserves the right to change or amend this Replacement Policy as it deem appropriate without prior notice.
  • Doi Tung will not be responsible for any damages resulting from any consumption of the defected products.

Replacement Channels

Self-replacement
Showing the order form together with the defected products and contact: Wholesale Department, Tel: (+66) 02252 7114 ext. 221, Email: websales@doitung.org Doi Tung Development Project, Mae Fah Luang Foundation under Royal Patronage, 1875/1 Rama IV Road, Lumpini, Pathumwan, Bangkok 10330 from 09:30 – 17:00.

Replacement via Post
Shipping the order form together with the defected products (the customer must ship the package via registered mail on his/her own expense) to Wholesale Department, Doi Tung Development Project, Mae Fah Luang Foundation under Royal Patronage, 1875/1 Rama IV Road, Lumpini, Pathumwan, Bangkok 10330. Our staff will contact the customer within five (5) business days commencing from the date Doi Tung inspects the defected products for the purpose of confirmation on details of product and its replacement status. The replacement process is normally taken from seven (7) to ten (10) business days (not include a shipping period) from the date Doi Tung staff notifies the customer. (The replacement period for the handicraft depends on the availability of the stock).

It is advisable to consult our Doi Tung staff through our communication channels provided above before placing any replacement and the following evidences are required for all replacements:

  • Postage box with a stamp and barcode by Thailand Post Co., Ltd.
  • Original Receipt
  • Pay in slip or credit card payment confirmation email

Supported By

About DoiTungDoiTung ProductCafe' DoiTungDoiTung LifestyleDoiTung TourismContact UsCheck Your Shopping Basket
Terms and ConditionsShipping & Delivery PolicyProducts Replacement PolicyFAQ
Copyright 2010 DoiTung Project. Mae Fah Luang Foundation. All rights reserved.